Privacy Policy
The Orchard Valley Resort Protection Summary
We request our guests to read this Policy document carefully before sharing their personal information with us. By visiting our websites, the guests accept the practices described in this policy document.
If you have any query regarding this Privacy Notice, please contact us at https://www.orchardvalleyresort.com/contact-us
The Orchard Valley Resort reserves the right to change the privacy policy from time to time and guests are requested to visit our website frequently to learn about the recent changes.
Personal information collected by Orchard Valley Resort
We may collect the following personal information: Guest name and contact information; date of birth; how they prefer to be addressed in communication from us, preferred modes of communication; job designation and business address; spouse name, anniversary, credit card details, including the three-digit code that appears on the back of credit card, dates of arrival and departure from our hotels / restaurants / other outlets, guests preferences when they stay or dine at Orchard Valley Resort; offers guests may have availed of from third party marketers in response to communication from The Orchard Valley Resort. We may also record details on guests who have stayed or dined with other guests at The Orchard Valley Resort, including their names and contact details.
We may also collect the following
- If you choose to reserve a room online, we record your arrival and departure dates, number of guests in the group, details of guest rooms and tariff details.
- When you make a request for a proposal from our meeting planners, by visiting our websites.
- When you contact us with your questions or comments.
- We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow children to submit personal information without prior permission. We do not knowingly collect information related to your racial or ethnic origin, political opinions, religious or other beliefs, health, criminal background or political affiliations, unless it is volunteered by guests themselves. We may use any health-related information provided by guests only to serve them better and meet their specific needs when they stay or dine at The Orchard Valley Resort.
How does The Orchard Valley Resort use the personal information collected from its guests
We use guests’ personal information to provide them with the services requested from The Orchard Valley Resort, to help them make room reservations, to provide them with information about conferences and events at The Orchard Valley Resort, to send them promotional material on our services by email, direct mail and phone, to conduct surveys from time to time, to make offers sourced from third parties, as per guests’ stated preferences or usage pattern exhibited at The Orchard Valley Resort.
Information collected regarding their preferences when guests stay or dine at The Orchard Valley Resort will be disseminated across.
The guests have a right to modify or restrict (stop any active) processing of their personal information for any marketing related activities. The guests may opt out of our database by using the “Unsubscribe” option at the footer of our online e-mailers.
How does The Centrum share the personal information collected from its guests, including with third parties
The Orchard Valley Resort will ensure that guests’ personal information is handled as per this policy.
- If a corporate credit card is used, the billing information may be shared with employer.
- With third parties
We may use the services of third-party service providers to provide certain services like credit card billing, reservations services, call centre services, mass mailings, for which it is necessary to provide personal information. These parties are contractually prohibited from using the personal information for any purpose other than those specified by The Orchard Valley Resort. We may provide information that is non-personal, to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. The Orchard Valley Resort expressly prohibits the sale or transfer of any information to any party outside of The Orchard Valley Resort by such service providers.
- In the event of a merger, consolidation, sale, liquidation or transfer of assets, The Orchard Valley Resort in its sole and absolute discretion may transfer, sell or assign information collected, including without limitation, non-personal information and personal information.
- The Orchard Valley Resort with or without prior notice to its guests, may have to share some guest information in order to comply with applicable laws or respond to governmental inquiries or requests from public authorities or to comply with valid legal process, to protect the rights, privacy, safety or property of The Orchard Valley Resort, its guests, employees or the public or to permit us to pursue available remedies or limit the damages that we may sustain or to respond to an emergency.
Non-personal or anonymous information collected by The Orchard Valley Resort
Information that does not personally identify a guest is referred to as non-personal or anonymous information. When guest visit and interact with the sites https://www.orchardvalleyresort.com/ or third parties with whom The Orchard Valley Resort has contracted to provide services, non-personal information, like, list of website pages visited by guest, could be collected. Technology like cookies could be used to help deliver content as per guest preference, to help guest process their reservations or other requests. While this cannot be used to disclose their identity, this information will identify the browser used by guest to our servers when they visit our site. To remove the cookies at any point from a computer, guests can delete them using their browser.
From time to time, we may allow third party advertisers to advertise on our websites. These third-party advertisers may use technologies like cookies, pixel tags to track which ads the browser used by guest has seen and which site pages they may have visited. The Orchard Valley Resort has no control over the use of this technology or the resulting information and is not responsible for any actions or policies of such third parties.
We may use or disclose non-personal information for any purpose from time to time. For instance, we may embed e-mail addresses with images. In such cases where we combine non-personal information with personal information, the combined information will be treated by us as personal information per this policy.
Data Security
The Orchard Valley Resort will take the necessary measures to
- Protect guests’ personal information collected against unauthorized access, disclosure, alteration or destruction.
- Keep the guests’ personal information up-to-date, consistent with applicable law.
When guests transact online, we seek to protect their personal information that they provide. However, do note that no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.
Ensure that our affiliates and service providers take reasonable measures to maintain the confidentiality of personal information about guest.
We have a system in place to check for data security breach and notify the relevant authorities, of any such activities.
How long does The Orchard Valley Resort retain your personal information
The Orchard Valley Resort will retain guests’ personal information for the period necessary to fulfil the purposes outlined in this policy document, unless a longer retention period is required.
To ensure your security
For your own privacy we advise guests not to include sensitive personal information in any emails they may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.